[vc_row el_class=”reviews-title”][vc_column][title title=”Scout 5000 Is a Cutting-Edge Wearable” subtitle=”WHO’S A GOOD WEARABLE? IS IT SCOUT 5000? YES IT IS! YES IT IS!”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Have you ever lost track of your dog? Maybe you’ve wondered if your pooch isn’t getting a bit too chunky? Or maybe you yearn to see the world through Fido’s eyes?
If you answered “yes” to any of those questions, the Scout 5000 smartphone dog collar might be for you—or your favorite canine.
Premiering during Digital Experience! at CES in Las Vegas, this unique hybrid device was co-developed by Motorola and video streaming/VoIP app developer Hubble to satisfy dog lovers pining for a digital leash.
As a collar, the Scout 5000 is on the hefty side, since it houses a rugged smartphone capable of tracking your dog’s weight, physical activity, and location (via GPS).
Aside from the bulk, there’s one other big downside: Your tail-wagger needs a service plan (in this case, 3G) in order to take full advantage the Hubble app (available for Android and iOS).
The Scout 5000 is suitable for larger dogs, and its highlight feature is undoubtedly a 720p HD webcam built into the middle of the collar that lets you see what your pooch sees. The Scout 5000 also streams your dog’s location, lets you know if Fido is barking too much, and is splash-, chew-, and paw-proof.
Motorola and Hubble are also releasing the Scout 2500, for smaller dogs. It lacks the full webcam/recording capability, but can keep stats and report GPS location just like the Scout 5000. Both of the devices are actually made by Binatone Global, which produces a number of other Scout- and Bark-branded pet products under the Motorola brand.
The Scout 5000 and the Scout 2500 will be available this April for $199 and $99, respectively. Both include one year of 3G service.[/vc_column_text][/vc_column][/vc_row]
I bought a “value pack” from Sam’s club of a Scout66 and Scout5000 . The scout66 is fine However the Scout5000 has been a 4 month nightmare and Motorolla/Hubble support has been useless. First make note that the 5000 uses a different Hubble app than the rest of the Scout family. I installed the Hubble for Pet app and set up the camera relatively easily. I played with it for a while and it seemed fine, so I then installed the Hubble for Motorola app to set up the Scout66, again relatively easy.
By now the Hubble pet app was showing the battery of 5000 as 95%, so I mounted it on the collar and put it on the husky. It seemed like just what I was looking for. Okay lets try out this GPS tracking, I click it and it brings up a Google Map showing my phone’s location but not the dog”s collar. I try this several times and it never shows a location for collar. Then in the app I notice that it says the collar is on mobile data not wifi , even though it is well inside my wifi range. I bring the tracker back inside the house and no matter what I do it will not reconnect to WiFi. The camera only works on WiFI ,on Mobile you can get a still shot and are supposed to be able to track real time GPS, but that never worked. After about an hour of trying to get it to reconnect to WiFi the battery is showing as 15%, so I just plug it in and let it rechharge ( so much for the all day battery life promised). I log into my router and see that it has the Scout5000 as connected to WiFI, yet in the app it shows it as on Mobile. So obviously a glitch in the systems is messing with the camera operations. I’ll let it charge overnight and play with it tomorrow.
I then open up the Hubble for Motorola app and return to setting up Scout66. I see that the Scout5000 is now listed in this app . This makes no sense to me since you can only access the Scout5000 through the Hubble Pet app and Not through the Hubble Monitor app. So I removed it from the Hubble monitor app.
It takes me a few days to get around to playing with Scout5000 again. I open the Hubble pet app and there are no cameras listed. It seems removing it from the Hubble Monitor app ( where it doesn’t belong ) also removed it from the Hubble Pet app. So Hubble pet app only shows Scout5000 on your account, but Hubble monitor app shows all of your Motorola cameras even those that can’t be accessed with Hubble monitor app. ( Makes sense to me ?? ) Removing it from 1 app removes it from them all
I tried re-adding the 5000 to the Hubble pet app with no success. At this point I contact Hubble/Motorola support. We had back and forth email exchanges for 3 months with them telling me what the camera was supposed to do and me explaining that was doing.
” It will flash yellow, then solid green, and there is a voice prompt telling you it is ready”
“No it flashes either orange or red and plays a ” ding ding ding tone”, there is no solid light except for red when it is plugged into the charger ”
” well that is not what is supposed to happen”
NO KIDDING like I keep telling you, it is not working
“Just leave it plugged in and we will try and push an update to it. ”
“Okay it is plugged in 10′ from my router and according to router is it active”
” Well there must be a problem because it is not connecting to our servers”
“No kidding I have been telling you this for 2 months. It connected once during initial setup, switched from WiFi to Mobile data when I tried to ping GPS and now is stuck in mobile mode. Even though it is active on my router it will not connect to server”
( Repeat above conversation about 30 times)
On 2 separate occasions they claimed to be sending me a RMA and a replacement unit because there was obviously a hardware or software issue with my unit that they needed to address.
Now for the last month they have just ignored all of my emails about an update as to the status of my support ticket. Of course since I wasted 4 months working with Hubble and Motorola to try and get this POS working my opportunity to return it to the store has long since expired. So I am stuck with a $145 paperweight and a $5 dog collar.
Falsely Advertised
This product does not live up to its advertisement. Also, tech support is very disappointing. I’m probably going to send it back if I don’t get its issues straightened out.